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Technical Support Engineer- Hertfordshire- SG14


I am currently looking to recruit a Technical Support Engineer to join my client based in Hertfordshire.

Due to this recent growth and success, the Central Automation Engineering team is growing and I am now looking for a Technical Support Engineer to join the Hatfield Head Office. As part of this wider team, you and your colleagues will work to make our innovative automation solutions a reality at our next generation of Automated Distribution Centres both nationally and internationally.

The Technical Support Engineer is responsible for the standardisation of technical support and engineering change management, effective document control for released engineering products/equipment and acting as a central point of contact between other teams in the wider Development & Engineering department to process and escalate engineering issues, as well as recommendations and feedback.

Key accountabilities:

  • Lead the engineering change control process for automation products
  • Provide support to Product Specialists and the wider team
  • Maintain and communicate product technical documentation for all products (including but limited to Manuals, BoM’s, install guides, PDI & SAT checklists)
  • Coordinate and support during design installation and commissioning phases of products (e.g. allocation and direct issues)
  • Manage and maintain the processes used within the product engineering side of the team
  • Support and manage the resolution of engineering change requests and product improvements
  • Take full accountability and responsibility for changes on released products and be a key stakeholder for unreleased products
  • Work to and follow all CDM guidance, both external (CDM Regulations 2015 and associated Guidance L153) and internal
  • Ensure system integrity by collaborating with product engineers from other streams to ensure that any changes or issues in one area do not negatively impact another

Minimum skills/experience required:

  • Demonstrable experience & success in Project Engineering
  • Awareness of field installation of products and/or systems
  • Awareness of acceptance testing
  • IT literate - proficient with Microsoft Office and/or Google Suite, comfortable using CAD packages
  • Excellent technical and practical competence relating to automation and general engineering
  • Experience working in manufacturing/automotive/airports/FMCG distribution (or similar) environments
  • Commercially aware and consider cost impacts on decisions and proposals
  • Appreciation of the implications and requirements of product safety and compliance
  • Appreciation of applicable directives, codes standards etc (e.g. machinery directive)
  • Technical/Engineering qualification, to at least HND level in a relevant field


  • Working knowledge of a range of project management skills, tools and approaches
  • Remote Product Support experience
  • Experience working internationally
  • High level of proficiency in CAD packages (such as Solidworks/AutoCAD) would be a distinct advantage
  • Engineering degree in relevant field

Package Benefits:

  • Pension
  • Life Assurance
  • Private Medical Insurance
  • 23 days holiday, increasing to 25 with 3 years’ service
  • Employee Assistance Program
  • Income protection
  • Share schemes
  • 15% Company discount

Application Process

If you have the above skills and wish to be considered for this position or find out more details then please submit your CV.

We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful.

  • Contact: Paul Leyshon

This position is now closed.

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Minstrell Recruitment Limited operates as both an Employment Agency and Employment Business. We are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.

Please be advised, to apply for this role candidates must be eligible to live and work in the UK. We regularly experience a high volume of applications and in such instances; we are unable to respond to each application personally. If you have not received correspondence from us within 7 days of your application, please assume your application has been unsuccessful.

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