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Lead Field Service Engineer- Hertfordshire- SG14


I am currently looking to recruit a Lead Field Service Engineer to join my client based in Hertfordshire.

Due to my clients recent growth and success, they are looking to expand their Central Automation Engineering team with a Lead Field Engineer. This role will directly support the Product Engineers with all 'in field' activities, maintaining in-depth, practical product knowledge across all products (whether developed in house or externally sourced). This person will also have exposure to and support the Technical Design & Integration, Manufacturing & Supply Chain and Implementation teams during the design, manufacture and installation phases.

As a Lead - as well as resolving technical/engineering issues and giving valuable feedback for future developments - you will also be required to provide people leadership/management for a small team of field engineers (and any additional contracted resource). Setting examples and implementing efficient and scalable processes will be vital to ensure global consistencies.

While the role is technically based at the Head Office in Hatfield, around 80% of the Lead Field Engineer's time will be spent working across our sites in the UK, Europe and (initially) North America. Ability and flexibility to travel will therefore be crucial.

Key accountabilities:

  • Support Automation Engineering Implementation with installation expertise and ensure product engineering challenges are resolved
  • Identify and manage the resolution of engineering change requests and product improvements, taking full accountability for changes on released products
  • Be a key stakeholder for unreleased products
  • Review, maintain and communicate related product technical documentation (including but limited to Manuals, BoM’s, install guides, PDI & SAT checklists)
  • Provide engineering product support (especially during design, installation & commissioning phases)
  • Proactively support engineering supply chain with engineering detail, including acceptance testing, and order specification
  • Work closely with the Product Development team to receive new products and developments
  • Work to and follow all CDM guidance, both external (CDM Regulations 2015 and associated Guidance L153) and internal
  • Efficient workflow management of a team of product engineers (working on multiple projects in multiple worldwide locations)
  • Develop individuals in the team
  • Accountable for deliverables of the team

Minimum skills/experience required:

  • Demonstrable experience/success in a Project Engineering environment
  • Field Installation of products and/or systems
  • Experience working in manufacturing, automotive, airports, FMCG distribution (or similar)
  • Acceptance Testing
  • IT literate, proficient with Microsoft Office and/or Google Suite and comfortable using CAD packages
  • Excellent technical and practical competence relating to automation and general engineering
  • Appreciate the implications and requirements of relevant product safety and compliance
  • International working experience (including remote product support and managing remote teams)
  • Understanding of applicable directives, codes standards etc (e.g. machinery directive)
  • People management
  • Technical / Engineering qualification to degree level in a relevant field including (but not limited to):
    • Mechanical structures
    • Plastics moulding
    • Functional safety
    • Conveyor systems
    • Electromechanical systems
    • Robotics

Package Benefits:

  • Pension
  • Life Assurance
  • Private Medical Insurance
  • 23 days holiday, increasing to 25 with 3 years’ service
  • Employee Assistance Program
  • Income protection
  • Share schemes
  • 15% Company discount

Application Process

If you have the above skills and wish to be considered for this position or find out more details then please submit your CV.

We will endeavour to contact all applicants however if you do not hear from me within two weeks then unfortunately you have been unsuccessful.


  • Contact: Paul Leyshon

This position is now closed.

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Minstrell Recruitment Limited operates as both an Employment Agency and Employment Business. We are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.

Please be advised, to apply for this role candidates must be eligible to live and work in the UK. We regularly experience a high volume of applications and in such instances; we are unable to respond to each application personally. If you have not received correspondence from us within 7 days of your application, please assume your application has been unsuccessful.

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