Gas Engineer - Reading

Minstrell Recruitment currently requires an experienced Gas Engineer for a position available in the Reading area

Responsible for:

• Working within company procedures and Gas Safe Regulations
• Client objectives / KPIs

• Highest standards of customer care

Job Purpose

To service, repair, maintain and install gas appliances in accordance with manufacturers instruction and guidance, and current regulations.

Location: Reading area - Social Houses (800-900 Properties in this area)

Key Skills & Experience

Qualifications:

• City & Guilds, NVQ Level 3 or equivalent and have ACS qualifications as minimum CCN1, CEN1, HTR1, WAT1, CKR1

Technical Knowledge:

• Has good knowledge of all domestic gas appliances
• Is fully proficient in:
• Service, installation and repair of various appliances
• Electrical controls and circuits
• ·Fault finding on conventional appliances

Customer Care:

• Excellent face to face communication to ensure customer delight (minimal complaints)
• Be extremely customer focussed with emphasis on service delivery
• Promote the correct image to the customer
• Effectively communicate with customers to explain technical terms and the correct operation of gas appliances

Negotiating:

• Ability to influence customers
• Balances customer need with ability to deliver
• Strives for win-win
• Deals effectively with conflict

Commercial / Contract Knowledge:

• Understand the implication of own actions on the financial performance of the contract
• Understands to a competent level what the contract allows you to do/not to do

Health & Safety:

• Understands current H&S legislation and its impact on daily activity
• Ensures company H&S policies and procedures are adhered to
• Understands and manages health and safety as a lone worker

Quality:

• Support team in managing all practices in order that they conform to quality requirements of ISO 9001
• Carryout risk assessments and safe systems of work to legal and approved codes of practice

Performance:

• Goes beyond what is expected to get results
• Demonstrates an awareness of cost control and commitment to maximising financial performance
• Keeps focused on achieving results
• Creates an environment which values high performance levels
• Monitors and reports on all trade-contractors works/H&S issues

Team Work:

• Meets commitments made to others
• Demonstrates flexibility in tasks he/she is willing to undertake
• Contributes to team initiatives
• Co-ordinates all works with trade-contractors

Planning and Organisation:

• Is able to work effectively and efficiently on their own

• Plans and schedules work appropriately
• Decides on priorities and sets the agenda
• Can react to customers immediate need effectively
• Controls/Co-ordinates works with trade-contractors

Analytical Skills:

• Technical problem solving of domestic gas installations
• Thinks beyond immediate situation
• Uses initiative when faced with problems

Integrity:

• Demonstrates the highest ethical standards when dealing with customers, suppliers and employees
• Does not commit to promises he/she cannot meet
• To systematically identify and deliver continuous improvement / cost savings

Any other duties commensurate with the post.

This role is a Temp to Perm role, after 12 weeks the candidate will be offered a full time role with the company, where a van & company benefits will be provided.