£25000.00 - £32000.00 Per year
Dependent on experience
Technical Support Technician
Reporting to Technical Services Manager
Our state-of-the-art bureau is the centre of our vision of delivering added value to all our customers. From our facility in Stockport, we are remotely connected to over 1,800 locations across Europe and remotely manage and control thousands of building assets across both private and public sector estates.
Working as a Technical Support and Build Technician you will have the opportunity to work within the Technical team Bureau offering the following services:-
You will be working closely with the Technical manager and other team Managers to provide key client as well as internal technical support to the in-life services teams to ensure that we meet our internal as well as client KPI targets.
The role is primarily office based with shifts running from 9am to 5pm, Monday to Friday. The company operates a 24/7 on call service Monday to Sunday; all Support Staff are required to undertake on call duties in support on a rotational basis and this is paid in addition to your annual salary.
We are looking for the right person, not necessarily all the right qualifications! However, you will need to be able to demonstrate commitment, adaptability, initiative, excellent customer service skills & a willingness to investment in yourself as well as others. In addition, good time keeping skills and the ability to work within real time customer facing teams is essential. Experience of ‘BMS software’, ‘System commissioning’, ‘Fault finding’, ‘complaint resolution’ and ‘working in a methodical and timely manner’ are key qualities that we look for in the selection of a suitable candidate for this role.
We are looking for an individual that ideally has technical experience as well as client support background within the BMS ideally or alternatively experience within a similar engineering-based discipline.
The ideal candidate should be driven and confident enough to motivate, develop and support ROC and field team members technically to take Aimteq to the next level of service build and support.
We’d love to hear from forward thinking candidates who are well organised, have improved team and client experience with a wiliness to increase team efficiency and performance.
If you feel that you have the skills and experience we are looking, are looking for a new challenge in terms of career progression, or even just want to start a new career with great opportunities, then we want to hear from you!
Client Technical Support
Call Handling and Escalation
Required Skills and Experience
Working knowledge of one or all the following would be a distinct advantage:
*Training will be provided for the right candidate.
Salary and benefits
Other Benefits: Death in service at 2 x salary
1% employers Pension contribution rising to 2%
22 days’ holiday rising to 25 days over the first 3 complete calendar years
Health benefits package after 6 months’ employment
Minstrell Recruitment Limited operates as both an Employment Agency and Employment Business. We are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability.
Please be advised, to apply for this role candidates must be eligible to live and work in the UK. We regularly experience a high volume of applications and in such instances; we are unable to respond to each application personally. If you have not received correspondence from us within 7 days of your application, please assume your application has been unsuccessful.
Our reputation for excellence has been earned from our team’s passion for detail, experience & honesty.